Hefez and Sons offers free shipping on every order. Each shipment is securely packaged, fully insured, and shipped using FedEx®, UPS®, or USPS®. We also offer several convenient specialty services, including expedited shipping, and shipment of gifts to an alternate address. Each product is thoughtfully packaged in our exclusive Hefez and Sons Box. We also offer gift wrap which can include a gift message.
Hefez and sons takes measures to ensure that all transactions occur in an encrypted environment, and that your information is kept completely confidential to ensure secure shopping. The protection of your information is our priority.
Hefez and Sons has a 30 days return policy. We require a receipt or proof of purchase and your item must be unused and in the same condition that you received it. It must also be in the original packaging. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org So we can instruct you on what to do.
To return your product, you should mail your product to:
Hefez and Sons
387 Washington Street
Suite 701 Boston, MA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.